In my day to day routine have the to fill in daily charts which are called hourly checks and turn charts I also have other charts I fill in throughout the ay which include the following hourly checks repositioning charts diet and nutrient charts negative pressure charts toileting chart all these charts have to be to be filled in correctly and recording daily, we also have special trained staff around the building i. E. Nurses to administrate medication. 1. Explain how duty of care contributes to the safeguarding or protection of individuals: Duty of care ensures that patients are protected from harm and are kept safe from abuse by staff, other patients, family and friends. Have received specific raining regarding safeguarding and this makes it clear that my duty of care is to report and record all relevant information related to unprofessional conduct or behavior that may contribute to abuse. This may be perpetrated by a colleague or any other person who has contact with the patient.

This procedure ensures that I am protected and feel confident to report my suspicions and protects the patient and keeps them safe. 2. 1 Describe 3 potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights: A patient may refuse to participate in an assessment that will determine true support, this is their right and it is my duty of care to respect this decision. However, in the best interests of the patient I would provide them with information as to why they should undergo the assessment and then Offer them the opportunity to participate in the assessment at a later time.

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I would then report their decision to the Lead TO and record the information on their notes. There may be occasions when a patient may refuse to take their medication or follow rules which may be more serious and place them and others in danger. Throughout the process would take into account the tenants best interests, their individual rights and consider their mental capacity 2. 2 Describe how to manage risks assessments associated with conflicts or dilemmas between an individuals rights and duty off care: Effective communication is a vital factor in ensuring that the risks associated with conflict and dilemmas are managed well.

Information recording is a key aspect of this communication and ensures that the patients and your observations and views are known. This enables informed and open communication between the patient and the professional ensuring that the tenants’ rights and best interests are at the forefront. 2. 3 Explain where to get additional support and advice about conflicts and dilemmas: Additional advice and support regarding conflicts and dilemmas can be obtained from the Lead TO, Ward TO and other professionals with the setting.

In addition to this further information can be obtained from family members. Information and knowledge can be developed from sources outside of the setting and include, training, assessor, internet and professionals organizations that are advocates for the patient. 3. Describe how to respond to complains: When a complaint has been received it is imperative that it is handled quickly and effectively. An informal complaint can usually be resolved quickly without the need to escalate to a formal complaint.

The patient should be assured that their complaint is valid and important. All complaints should be logged and reported to a senior member of staff. It is important to listen to the patient and record their views and discuss the event and offer ideas that will resolve the complaint satisfactorily for the patient. If the complaint is of a ore serious nature or an informal complaint has not been resolved satisfactorily it should be escalated to a formal complaint.

As with the informal complaint a formal complaint should be handled swiftly by listening to the patient and recording their feelings and views and all points should be considered. By following this process it enables procedures and processes to be developed and improved 3. 2 Explain the main points of your organizations procedures for handling complaints: The first action to be taken when a patient has made a complaint is to listen o their grievance and record the facts taking into consideration their views and feelings.

This report should be provided to the senior member of staff who will then attempt to resolve the issue as quickly as possible. If necessary the complaint may need to be passed to the designated safeguarding officer who will escalate the complaint. All complaints are taken seriously and dealt with swiftly to ensure a professional level of service and making sure that the patients are safeguarded and that their best interests are being looked after ensuring that staff is providing a duty of care.